Should you use an External Modem or an Embedded Laptop?
Embedded Laptop
Feature
External Modem / Laptop Solution
Some offer GPS
GPS Tracking
Standard
Unlikely
Work Alone Solutions
Can be easily added on
Available on Most
External Cell Antenna
Standard
Selected Laptops have this feature
Built-in Router for other Devices
Most Modems have this feature
No
"Disconnected" Functionality
Yes
Can be easily removed
Can be used outside of the Vehicle
Cannot be easily removed
Not Difficult
Difficult to transfer to a new vehicle
Must be uninstalled and reinstalled
GPS-Driven Computer Aided Dispatch
Applications:
GPS Generated Locations are sent in Real-Time to provide accurate positioning of the Vehicles in Dispatching Applications
Vehicles can be highlighted to show Status
Ability to Add Notification of Certain In-Field Events (i.e. Panic Buttons, Excessive Speed or Roof-Light Activation) may be available
Benefits:
More Accurate Dispatching = Better Response Time
Sending the Correct Vehicle = Reduced Vehicle Costs
Visual indication of Active vs. Occupied = Better View of Workload
Reduction in Errors vs. Voice Dispatch
"Gateway to the Vehicle"
Solution:
Allowing up to 7 Different Applications to share the same Cellular connection in your vehicle, such as Field Force Automation / Video / Tire Pressure Monitoring / Fuel Tax Reporting / GPS Tracking / Work Alone Safety Solutions and more….
Benefits:
Multiple Applications using the same Cellular connection = More economical use of Cellular Device / Improved ROI
Ability to add devices to the same Cellular Data connection = “Future-Proofing” your Business by allowing you to add Applications when you want in the future.
Available Platforms for “Gateway to the Vehicle” Solutions:
In-Vehicle Cellular GPS Modems
Rugged Computing Devices / PDAs
Mobile Video Solutions
"Public Safety Grade" Mobile Video Surveillance
Overview:
Rugged Form Factor Video Solution with large Built-in storage and High-Speed Cellular modem for Wireless Transmissions
Can work with up to 4 cameras
Available Wi-Fi hotspot capability, LCD screen and GPS tracking
Quick setup and tear-down….no need to find DSL lines!
Can function as a Mobile Office solution
Can be included with a Work Alone solution
Can be built to customized specifications
Advanced On-Board Telematics
Features:
Logging of Unwanted Driving characteristics (Excessive speeding /braking, excessive engine idling, etc) is standard on basic systems
More advanced systems can provide Engine / Vehicle Diagnostics and recommendations for repairs
Companies that focus on Public Safety Exclusively can also offer more advanced, Public Safety-specific solutions including Accident Re-creation, Audible Alerts for unacceptable driving, etc.
Benefits:
Reduction in Vehicle costs (Fuel, Vehicle Repair and Replacement)
Reduction in Vehicle downtime (with the advanced warning systems)
Increased Officer / Employee Safety
Work Alone Safety
Solution
Providing your Remote Workers with a Non-Vocal Method of Alerting Dispatch of a Serious Issue (whether by Pressing the Alarm or by not moving for a preset period)
Benefits
Rugged Solution = Holds up well in any Environment
Class 1, Div 1 Solution = Safe to use in Hazardous Locations
“Inactivity” Alarm = Automatic Notification of a Worker who is not moving
Multiple Fobs per Device = Multiple Workers can share the same Connection
Satellite-Based Solutions available = Works where the Cellular Networks don’t
Meets all Government standards for Work Alone Management!
Mobile Command Post Communications
Features:
Rugged Carrying Case Available for Portable Rollouts
Two available RJ-11 ports (can be used for Voice, Fax or both)
Cellular Boosters available for increased reception in low coverage areas
Available on-board Wi-Fi hotspot
Easy to use replacement for existing bag phones
Benefits:
Easy Setup of a True Mobile Office = Reduced Communications Costs
Quick Move between Job Sites = Great for Temporary Sites
Easy to Use = Low Support Costs and Downtime at Remote Sites
Can be backhauled over Cellular (or Satellite, for extreme remote areas)
Creates an instant Wi-Fi network up to 7 miles between points (Line of Sight)
Benefits:
Easy to deploy = Reduction in response for First Responders on site
Rugged form factor = Holds up well in any Environment
Customizable to meet your needs
Self-Healing network = Maximum reliability
Ideal for: Government, Disaster Response Teams, Environmental Clean-up Crews, Remote Camps and more
Business Continuity / Disaster Recovery
Solution:
Providing your Business with a True Redundant Internet Backup in the event of an ISP failure, Line being cut or Emergency Evacuation / Natural Disaster
Benefits:
Back-up Key POS Systems = Improved Customer Service / Revenue Protection
Increased Availability to Internet = Better Continuity of Service for key Resources
Quick Set up for Internet during Evacuation = Business / Image Protection
Available Platforms for Business Continuity Solutions:
Cellular-based Modem / Router
Embedded Wireless devices for your Networking Appliance (such as a Router)
Zenprise Mobile Manager
Overview:
Allows you to easily Monitor and Troubleshoot all aspects of the “Mobile Service” (Devices, Carrier Networks, BES and Exchange) to ensure that your Workers can access important information when they need to, while reducing your Support Costs!
Features include:
Works across all devices (BlackBerry, Palm, iPhone and Windows Mobile)
Allows your IT team to quickly determine the Source of the issue, and to make informed decision…..reducing Downtime and Support Costs!
Zenprise proactively fixes Thousands of possible issues…..before they take your remote workers out of Service!
Shows your IT teams how to fix many issues, in a Detailed format that is easy to follow…..allowing you to delegate many tasks to “Junior” staff!
True Baseline reporting….so you know when things aren’t how they should be!
Each part of your Support team (HelpDesk, Exchange Admin, BES, etc) sees a different view…..one that shows them what they need to see!
Dozens of Standard Reports / Dashboards, to easily show how your System has been performing, User Activity and Problem Resolution results
With the Increasing reliance on SmartPhones…..can you afford not to have Zenprise?
Afaria
Overview:
SmartPhones can create a big Headache for IT teams, who have to manage and support devices that they almost never get to touch! Afaria from Sybase looks after both the Remote Security of these devices, as well as the Remote Management of them!
Features include:
A Single, Enterprise-Grade platform that allows IT staff to control all remote SmartPhones with a Single Browser based Tool!
Security features include: Central enforcement of all Corporate Security Policies, Full Remote Data Encryption including Email and PIM, Antivirus and Firewall Protection……and, it is FIPS Compliant!
On the Management side: Easy Over the Air updates of Applications, Security Patches and Data, Easy to set up way to manage users by Groups or by Devices….all done over a Secure connection!
Works on almost any Mobile Devices (Windows Mobile, BlackBerry, Palm, Windows-based NetBook, Symbian and all legacy Windows CE devices)
Works on any Wireless connection (Cellular, Wi-Fi, Infrared and Bluetooth)
Ensure that you have a Secure way to Maintain your Remote Devices…..the ones that you never see!
Microsoft Tag for Business
Overview:
Using 2-Dimension Bar-Code Tags to provide Advanced, Up-to-Date information for your key Remote Workers, such as Technicians, Repair Staff, Maintenance staff and more…..all of which can be read by Most Smart Phones! It can also keep your Valued Customers informed of valuable, Real-time information!
Easy to Print Tags can be placed on devices, to provide Off-line information (Repair / Production History, Site Information, Customer History, etc), or to launch a Web Browser for Real-Time information (Real-time Repair/Order Status, Customer Campaigns, Up to Date Schedules and more!)
Business Gains:
Works on most Devices with a Camera (Windows Mobile, J2ME phones, iPhone, BlackBerry and some Symbian devices)
Tags can be printed from virtually any Colour Printer
Uses existing Cellular Rate plans / phones, so minimal extra Device Costs
Allows your workers to get Up to Date information such as Order Status, Repair History and more)….Securely and Quickly!
Ideal for Property / Facilities Management, to get real-time messages such as schedule changes / Alerts out…..without having to change the Bar-Code!
Benefits of these solutions
Increased Employee Safety:
Remote workers have real-time access to vital information, which allows them to make more educated decisions
Work Alone Solutions allow for notification in the event of an emergency
Faster Response / Communication Set-up Times:
Workers do not have to wait for Vital Documents before heading to a call
Key information can be sent ahead of the arrival, so that Hospitals can prepare for what is arriving
GPS allows for more Accurate dispatching
Increased Productivity:
Workers are able to spend less time doing paperwork (instantly increases your “feet on the street”)
Agencies who would benefit from this the most…
Municipal and Provincial / State Level Policing
Private, Contract Security firms
Public EMS / Ambulance services
Private Ambulatory and Patient Transfer services
Fire Departments (Paid and Volunteer)
State / Provincial Level Transportation Inspection Agencies
Business Case Development (Working with you to determine what Business Pains can be addressed by a Solution and determining the Tangible / In-Tangible benefits vs. Costs)
Designing a Solution that meets your needs now and in the future (Providing a Platform that allows you to easily add Applications at a later date)
Helping you choose the Right Hardware / Software Vendor
Helping you Implement the Solution that minimizes the impact on your Day to Day Business (Working with all areas of your company to ensure a smooth Rollout, including working with your Workers to assist in Acceptance)
Working with your IT / Operations Personnel to help minimize any On-Going support needs
